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Shipping Policy

Effective Date: [05-12-2024]

Welcome to Dravya Dhara! We strive to provide a seamless shopping experience and ensure that your products reach you in the best condition and on time. Please read our shipping policy carefully to understand our practices and your responsibilities regarding product delivery.

1. Order Processing

  • Order Confirmation: Once your order is placed, you will receive a confirmation email or SMS with the order details.
  • Processing Time: Orders are processed within 2-3 business days (excluding weekends and public holidays) after receiving the order confirmation.
  • If there are any delays in processing your order, you will be notified via email or SMS.

2. Shipping Options and Delivery Time

We deliver across India. Estimated delivery times may vary depending on your location:

  • Standard Shipping: Delivered within 3-7 business days.
  • Express Shipping: Delivered within 1-3 business days (available in select regions).

Note: Delivery times are estimates and subject to delays due to factors beyond our control, such as weather, courier delays, or public holidays.

3. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before completing your purchase.

4. Packaging

Your products are carefully packed to ensure they reach you in perfect condition. In case you notice any tampering or damage upon delivery, please refer to our Return Policy for further guidance.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email or SMS.
  • Use the tracking link to check the real-time status of your delivery.

For any assistance with tracking your order, you may contact our customer support team at [ppdorganics@gmail.com].

6. Undelivered or Delayed Orders

If your order is not delivered within the estimated timeframe:

  • Check the tracking link for updates.
  • Contact our customer support team at [ppdorganics@gmail.com] for assistance.

7. Serviceable Locations

We currently deliver to most pin codes across India. If we cannot deliver to your location, we will notify you during the checkout process.

8. International Shipping

At the moment, we do not offer international shipping. Stay tuned for updates as we expand our services.

9. Missing or Damaged Orders

  • Missing Orders: If your package is marked as delivered but not received, contact our support team within 48 hours.
  • Damaged Orders: If your order is damaged during transit, please notify us within 24 hours of receiving the product. Attach photos of the damage for quicker resolution.

10. Changes to the Shipping Policy

Dravya Dhara reserves the right to modify this shipping policy at any time without prior notice. Updates will be reflected on this page, and the "Effective Date" will be updated accordingly.

Contact Us

For further assistance with your order or shipping inquiries, please reach out to us:

  • Email: [ppdorganics@gmail.com]
  • Hours of Operation: [Monday – Friday, 10:00am – 6:00pm]

Thank you for choosing Dravya Dhara! We are committed to delivering premium cold-pressed oils to your doorstep with care and reliability.