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Return Policy

Effective Date: [07-01-2025]

At Dravya Dhara, we are dedicated to delivering premium quality cold-pressed oils. If you are not completely satisfied with your purchase, we offer a return policy to ensure your peace of mind. Please read the details below carefully.

1. Eligibility for Returns

Products may be eligible for a return under the following conditions:

  • The product is damaged or defective upon delivery.
  • The product delivered is incorrect or does not match your order.
  • The product is in its original, unopened packaging, with no signs of use.

2. Return Window

  • Return requests must be initiated within 2 days of receiving the product.
  • Returns initiated after the 2-day window will not be accepted unless explicitly agreed upon by Dravya Dhara.

3. Non-Returnable Items

Returns will not be accepted for:

  • Products that have been opened, used, or tampered with.
  • Products purchased during sales or special promotions unless they are damaged or defective.
  • Returns based solely on personal preference (e.g., dissatisfaction with the taste).

4. How to Initiate a Return

To initiate a return:

  1. Contact Us: Email us at [ppdorganics@gmail.com] with your order details and reason for the return request.
  2. Provide Proof: Submit clear photos or videos showing the issue (damage, defect, or incorrect item).
  3. Wait for Approval: Our team will review your request and respond within 2-3 business days.

5. Return Process

  • If your return is approved, you will receive detailed instructions on how to return the product.
  • Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect.
  • Ensure the product is securely packaged to avoid further damage during transit.

6. Refund or Replacement

  • Upon receiving the returned product, we will inspect it to ensure it meets the return criteria.
  • Based on your preference, we will either:
    • Issue a refund (processed within 7-10 business days).
    • Send a replacement product at no additional cost.

7. Conditions for Rejected Returns

  • Returns not meeting the eligibility criteria will be rejected.
  • In such cases, the product will be shipped back to you at your expense.

8. Changes to the Return Policy

Dravya Dhara reserves the right to modify this policy at any time. Any updates will be reflected on this page, and the "Effective Date" will be updated accordingly.

Contact Us

For questions or assistance with returns, please contact:

  • Email: [ppdorganics@gmail.com]
  • Hours of Operation: [Monday – Friday, 10:00am – 6:00pm]

Thank you for choosing Dravya Dhara. Your satisfaction is important to us, and we are committed to ensuring you have a positive experience with our products.